74 Managing Professional Service Delivery: 9 Rules for Success
• Unexpected Stakeholders: Particularly for public- sector work, the organi-
zation or topic being reviewed might have unexpected stakeholders, such
as adjacent communities, neighborhood associations, area businesses, or
agencies served by the client. These parties bring their own interests and
objectives to the project, which may differ from the client’s.
• Management Changes: Between the proposal and engagement start- up
(or midengagement), we’ve seen management changes at the upper or mid-
level that present new hopes or new problems for the organization. Much of
the new manager’s approach, philosophy, and ideas may be unknown and
untested, particularly if they are from the outside ...