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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
81
6
Conducting the
Engagement
Rules for Conducting the Engagement
Rule 2: Develop and implement a system and culture of internal discipline and
control, to ensure consistency of service, efciency of operation, and quality and
reliability of deliverables. Then train, mentor, and monitor personnel regarding
engagement management policies and procedures.
Rule 3: Establish and enforce engagement documentation standards, including
those for proposals, progress reports, and deliverables.
Rule 6: Be exible and adaptive to the “real world” once the project starts, to
manage the dynamic between client expectations and what’s really happening
within both ...
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Publisher Resources

ISBN: 9781439851425