86 Managing Professional Service Delivery: 9 Rules for Success
workloads (like audit rms with multiyear contracts or law rms with signicant
retainer work), are more likely to hire employees.
A key task for each professional service rm is to determine how many active
engagements can be effectively managed at one time with current and expandable
subcontractor resources to ensure high- quality deliverables and client satisfaction.
For Steve Egan, this means an objective of somewhere between three and eight
projects per year. A year with a smaller number of projects means larger projects
(with budgets over $50,000 and with several consultants), and a year with a larger
number means smaller projects (with budgets from $10,000 to $25,000, many ...