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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
109
8
Applying the 9 Rules
This chapter of the book again lists the 9 Rules for Success and then provides two
case studies on client engagements that successfully applied the rules and resulted
in positive reviews for the engagement team and long- term references for our work.
9 RULES FOR SUCCESS
The 9 Rules are as follows:
Rule 1 Clearly dene your market niche (industry or industries, geographi-
cal coverage, client size, and list of services) to create a unique and
powerful offering to potential clients.
Rule 2 Develop and implement a system and culture of internal discipline
and control to ensure consistency of service, efciency of operation, ...
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Publisher Resources

ISBN: 9781439851425