114 Managing Professional Service Delivery: 9 Rules for Success
the content of proposals, creation of a project steering committee,
progress reporting expectations, project schedules, and the content of
deliverables. Our proposal then worked these requirements into the
context of our consulting methodology.
Rule 4 Practice what you preach regarding internal culture, policies, proce-
dures, and standards.
DMG’s Wisconsin practice director had a strong background in IDC
from his work with the State of Wisconsin’s Revenue Department. He
had stature within DMG, personal integrity, and a commitment to
applying a strong IDC system that led to client satisfaction with our
work. As the fulcrum of the rst three projects, he brought the cost
account ...