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Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
119Applying the 9 Rules
submitted in a written report to the vice president of operations. The recommenda-
tions included four technical enabling initiatives that were deemed to be critical to
the operations department and the company.
Identication of plan shortcomings (lack of detail support data) highlighted the
need to develop a forecasting capability. When the ndings describing how the rev-
enue forecast was determined reached the ofce of the president, he called the senior
staff together and directed the heads of the various divisions to redo their forecasts
and base them on hard data. Frank also recommended development of specic man-
agement skills in order to realize operations department improvements in efcien-
cies and utilization. ...
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Publisher Resources

ISBN: 9781439851425