Skip to Main Content
Managing Professional Service Delivery
book

Managing Professional Service Delivery

by Barry M. Mundt, Francis J. Smith, Stephen D. Egan Jr.
June 2014
Beginner content levelBeginner
167 pages
5h 33m
English
CRC Press
Content preview from Managing Professional Service Delivery
141
Appendix B: Deliverable
Preparation Guide
An engagement report serves several purposes. First, it is evidence of completion of
an engagement or a phase of an engagement. Second, it establishes a written record
of the nature of the engagement and the results achieved. And third, it is the engage-
ment team’s expression of technical competence—both to the client and to other
prospective clients. It should be a professional service rm’s policy to submit a writ-
ten report to the client at the end of an engagement. In addition, reports might be
appropriate at key milestones or the conclusion of engagement phases.
The following discussion describes ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Practical Service Level Management: Delivering High-Quality Web-Based Services

Practical Service Level Management: Delivering High-Quality Web-Based Services

John McConnell, Eric Siegel

Publisher Resources

ISBN: 9781439851425