Managing Project Quality

Table of contents

1. Cover
2. Title Page
3. Copyright
4. About the Authors
5. Table of Contents
6. Preface
7. Acknowledgments
8. CHAPTER 1: Introduction to Project Quality Management
   1. Brief Histories of Quality and Project Fields
      1. History of Quality Management
      2. History of Project Management
   2. Conceptual Foundations of Project Quality Management
      1. Conceptual Domain of Quality Management
      2. Conceptual Domain of Project Management
   3. First Project Quality Pillar: Customer Satisfaction
   4. Second Project Quality Pillar: Process Improvement
   5. Third Project Quality Pillar: Fact-based Management
   6. Fourth Project Quality Pillar: Empowered Performance
   7. Need for Improved Project Quality Management
9. CHAPTER 2: Project Quality Initiation
   1. First Project Quality Pillar: Customer Satisfaction
      1. 1.1 Assign Project Sponsor
      2. 1.2 Select Project Manager
      3. 1.3 Identify and Prioritize Customer Expectations
      4. 1.4 Align Project with Organizational Objectives
      5. 1.5 Select Core Project Team Members
      6. 1.6 Determine Team Operating Principles
   2. Second Project Quality Pillar: Process Improvement
      1. 2.1 Adopt or Develop Quality Policy
      2. 2.2 Flowchart the Overall Project
      3. 2.3 Identify Assumptions and Risks
      4. 2.4 Establish Knowledge Management Processes
   3. Third Project Quality Pillar: Fact-based Management
      1. 3.1 Agree to Make Fact-based Decisions
      2. 3.2 Identify Lessons Learned from the Past
      3. 3.3 Collect and Share Project Quality Initiation Lessons Learned
   4. Fourth Project Quality Pillar: Empowered Performance
      1. 4.1 Develop Ethical Work Culture Values
      2. 4.2 Select Project
      3. 4.3 Commit Formally to Project
10. CHAPTER 3: Project Quality Planning
    1. First Project Quality Pillar: Customer Satisfaction
       1. 1.1 Determine Customer Satisfaction Standards
       2. 1.2 Determine Customer Tradeoff Values
       3. 1.3 Determine Levels of Decision-making Authority
    2. Second Project Quality Pillar: Process Improvement
       1. 2.1 Assess and Prioritize Process Improvement Needs
       2. 2.2 Develop Project Quality Management Plan
       3. 2.3 Plan Project Process and Product
       4. 2.4 Identify Needed Inputs and Suppliers
       5. 2.5 Qualify All Project Processes
       6. 2.6 Replan As Needed
    3. Third Project Quality Pillar: Fact-based Management
       1. 3.1 Identify Data to Collect
       2. 3.2 Develop Project Communications Plan
       3. 3.3 Collect and Share Project Quality Planning Stage Lessons Learned
    4. Fourth Project Quality Pillar: Empowered Performance
       1. 4.1 Core Team Commits to Project Plan
       2. 4.2 Plan and Conduct the Project Kick-off Meeting
       3. 4.3 All Key Project Stakeholders Commit to Project Plan
11. CHAPTER 4: Project Quality Assurance
    1. First Project Quality Pillar: Customer Satisfaction
       1. 1.1 Manage External Customer Quality Assurance
       2. 1.2 Manage Internal Customer Quality Assurance
    2. Second Project Quality Pillar: Process Improvement
       1. 2.1 Conduct Ongoing Review of Project Process Adequacy
       2. 2.2 Conduct Interim Project Termination Review
       3. 2.3 Improve Processes Based on Data Analysis
    3. Third Project Quality Pillar: Fact-based Management
       1. 3.1 Conduct and Report Results of Quality Audits
       2. 3.2 Interpret Results of Quality Control Measurements
       3. 3.3 Collect and Share Project Quality Assurance Lessons Learned
       4. 3.4 Authorize New or Additional Tests As Needed
    4. Fourth Project Quality Pillar: Empowered Performance
       1. 4.1 Project Manager Manages Stakeholder Relations
       2. 4.2 Manage Feedback Changes
12. CHAPTER 5: Project Quality Control
    1. First Project Quality Pillar: Customer Satisfaction
       1. 1.1 Control Project Inputs
       2. 1.2 Control Project Processes
       3. 1.3 Control Project Outputs
    2. Second Project Quality Pillar: Process Improvement
       1. 2.1 Classify and Correct Process Quality Problems
       2. 2.2 Approximate Six Sigma Standards
    3. Third Project Quality Pillar: Fact-based Management
       1. 3.1 Use Quality Tools to Test Deliverables
       2. 3.2 Use Test Results to Correct Any Final Defects
       3. 3.3 Collect and Share Project Quality Control Lessons Learned
    4. Fourth Project Quality Pillar: Empowered Performance
       1. 4.1 Project Team Endorses Deliverables
       2. 4.2 Customer Accepts Deliverables
13. CHAPTER 6: Project Quality Closure
    1. First Project Quality Pillar: Customer Satisfaction
       1. 1.1 Enable Customer Capability
    2. Second Project Quality Pillar: Process Improvement
       1. 2.1 Assess Overall Quality of Contributions from All Project Participants
       2. 2.2 Assess Overall Quality of All Project Processes
    3. Third Project Quality Pillar: Fact-based Management
       1. 3.1 Assess Overall Project Results
       2. 3.2 Collect and Share Project Quality Closure Lessons Learned
       3. 3.3 Collect, Share, and Document Overall Project Lessons Learned
    4. Fourth Project Quality Pillar: Empowered Performance
       1. 4.1 Recognize and Reward Project Participants
       2. 4.2 Obtain Referrals from Capable, Satisfied Customers
14. CHAPTER 7: Summary and Challenges
    1. Project Quality Initiation Core Challenges
    2. Project Quality Planning Core Challenges
    3. Project Quality Assurance Core Challenges
    4. Project Quality Control Core Challenges
    5. Project Quality Closure Core Challenges
15. APPENDIX A: Project Quality Participant Empowerment Readiness Assessment (PERA)
16. APPENDIX B: Ethical Work Culture Assessment (EWCA)
17. Bibliography
18. Index