Managing Project Quality

CHAPTER 5

Project Quality Control

Quality control is defined in the PMBOK^© Guide as “monitoring specific project results to determine if they comply with relevant standards and identifying ways to eliminate causes of unsatisfactory performance.”¹ Control is the activity of ensuring conformance to standards and taking corrective action when necessary to correct problems. Long-term improvements to a process cannot be made until the process is first brought under control.

We define quality control activities to start when processes are qualified in quality assurance. This is an ongoing activity, so quality control activities start repeatedly during a typical project. Quality control activities should continue until the customer accepts the final ...