Managing Public Services

Table of contents

1. Cover
2. Half Title
3. Title Page
4. Copyright Page
5. Table of Contents
6. List of figures
7. List of tables
8. List of boxes
9. List of contributors
10. Section One: Introduction
    1. 1. Introduction
11. Section Two: Strategic positioning
    1. 2. Managing with a vision
    2. 3. Strategizing: At a new crossroads?
    3. 4. Management of change: For better or worse?
12. Section Three: Renewal of core practices
    1. 5. From cost accounting to strategic cost management: The experience of Italian higher education
    2. 6. Rethinking performance management
    3. 7. Public procurement a vehicle for change?
    4. 8. Governing in a digitalized era
13. Section Four: Innovations in management practices
    1. 9. Brand orientation: Tensions and conflicts in public management
    2. 10. Is Lean Management the natural order in public services transformation?
    3. 11. Managing resilience
    4. 12. The risks of risk management
14. Section Five: The reflective manager in action
    1. 13. Concluding comments: The reflective manager in action
15. Index