O'Reilly logo

Managing Quality, 6th Edition by Ton van der Wiele, David Bamford, Barrie G. Dale

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter Nine Quality Management Tools

B. G. Dale, B. Dehe and D. Bamford

Introduction

To support, develop and advance a process of continuous improvement it is necessary for an organization to use a selection of tools and techniques. Some of these tools and techniques are simple, while others are more complex. There are a considerable number of tools and techniques; the following are perhaps the most popular and best known:

  • Checklists
  • Flowcharts
  • The seven quality control tools (QC7: cause-and-effect diagram, check sheet, control chart, graphs, histogram, Pareto diagram and scatter diagram)
  • Quality costing
  • Statistical process control
  • Failure mode and effects analysis
  • Fault tree analysis
  • Design of experiments
  • Quality function deployment
  • The seven management tools (M7: affinity diagrams, relations diagrams, systematic diagrams, matrix diagrams, matrix data analysis, process decision programme chart, and arrow diagrams)
  • Departmental purpose analysis
  • Mistake-proofing
  • Benchmarking
  • Total productive maintenance
  • Housekeeping and 5s

Tools and techniques have different roles to play in continuous improvement and if applied correctly give repeatable and reliable results (Bamford and Greatbanks 2005). Their roles include:

  • Summarizing data and organizing its presentation
  • Data-collection and structuring ideas
  • Identifying relationships
  • Discovering and understanding a problem
  • Implementing actions
  • Finding and removing the causes of the problem
  • Selecting problems for improvement and assisting ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required