Chapter Nine Quality Management Tools
B. G. Dale, B. Dehe and D. Bamford
To support, develop and advance a process of continuous improvement it is necessary for an organization to use a selection of tools and techniques. Some of these tools and techniques are simple, while others are more complex. There are a considerable number of tools and techniques; the following are perhaps the most popular and best known:
- The seven quality control tools (QC7: cause-and-effect diagram, check sheet, control chart, graphs, histogram, Pareto diagram and scatter diagram)
- Quality costing
- Statistical process control
- Failure mode and effects analysis
- Fault tree analysis
- Design of experiments
- Quality function deployment
- The seven management tools (M7: affinity diagrams, relations diagrams, systematic diagrams, matrix diagrams, matrix data analysis, process decision programme chart, and arrow diagrams)
- Departmental purpose analysis
- Total productive maintenance
- Housekeeping and 5s
Tools and techniques have different roles to play in continuous improvement and if applied correctly give repeatable and reliable results (Bamford and Greatbanks 2005). Their roles include:
- Summarizing data and organizing its presentation
- Data-collection and structuring ideas
- Identifying relationships
- Discovering and understanding a problem
- Implementing actions
- Finding and removing the causes of the problem
- Selecting problems for improvement and assisting ...
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