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Outsourcing Anecdotes
Over the years I have collected a number of interesting anecdotes that show that things can go terribly wrong. Sometimes those things make good material for lessons learned; other times it is material that shows how the complexity of a global delivery model can have a disastrous impact on someone’s business. The following anecdotes either have been shared by acquaintances and friends or have been collected from various news sources. Any resemblance to actual people, events, or organizations I have worked with is purely coincidental.
British Health Records
On October 19, 2009, a UK-based TV station, ITV, aired a show with the subject “Health records for sale.” In this show ITV revealed a black market for British healthcare ...
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