O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Managing Stakeholders as Clients - Second Edition

Book Description

Projects often run adrift despite our best efforts. One of the most commonly overlooked pitfalls is inadequate and ineffective stakeholder management. Gathering decades of research on communications and stakeholder relations, Mario Trentim, PfMP, CBAP, suggests a paradigm shift in the way project managers view their stakeholders. Using the four “ships” (sponsorship, partnership, leadership, and citizenship), the author charts a successful path for identifying and communicating with stakeholders that will positively impact the way you view stakeholders and how they influence your project. Managing stakeholders as clients is a new approach, moving away from traditional stakeholder management where the focus is managing expectations, to a proactive engagement and involvement of stakeholders. In this newly revised edition, Trentim goes beyond theory to offer real tools and valuable resources focused on presenting what works when it comes to stakeholder management.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication Page
  5. Contents
  6. Acknowledgments
  7. Foreword
  8. Introduction
  9. Chapter 1 – Foundations
    1. 1.1 - Beyond Traditional Project Management
    2. 1.2 - A Word of Caution
    3. 1.3 - Management is Overrated!
    4. 1.4 - Hot Topics in Project Management
    5. 1.5 - Best Practices
    6. 1.6 - Stakeholders as Clients
  10. Chapter 2 – Who are They?
    1. 2.1 - What Kind of Stakeholders can we Have?
    2. 2.2 - Project Manager
    3. 2.3 - Sponsor
    4. 2.4 - Team
    5. 2.5 - Clients and Users
    6. 2.6 - Contractors and Suppliers
    7. 2.7 - Government
    8. 2.8 - Hidden Stakeholders
    9. 2.9 - Internal Vs. External Stakeholders
  11. Chapter 3 – Why Worry about Them?
    1. 3.1 - Stakeholder Theory
    2. 3.2 - Needs Vs. Wants
    3. 3.3 - Requirements Elicitation
    4. 3.4 - Systems Engineering
    5. 3.5 - Life Cycle and Scope Definition
    6. 3.6 - Change Management
    7. 3.7 - Success in Project Management
  12. Chapter 4 – The Four Ships
    1. 4.1 - Sponsorship
    2. 4.2 - Partnership
    3. 4.3 - Leadership
    4. 4.4 - Citizenship
    5. 4.5 - Fitness for Purpose
  13. Chapter 5 – Stakeholder Management
    1. 5.1 - Complexity
    2. 5.2 - Why do Projects Fail?
    3. 5.3 - What is Stakeholder Management?
    4. 5.4 - Lasting Relationships
    5. 5.5 - Social Networks
  14. Chapter 6 – Identifying Stakeholders and their Needs
    1. 6.1 - Stakeholder Engagement
    2. 6.2 - What does the PMBOK® Guide Say?
    3. 6.3 - Prince2™
    4. 6.4 - Tools and Techniques
    5. 6.5 - Step by Step
    6. 6.6 - Public Relations
  15. Chapter 7 – Managing Engagement and Expectations
    1. 7.1 - Stakeholders’ (Mind) Mapping
    2. 7.2 - Stakeholder Management
    3. 7.3 - Collecting Requirements
    4. 7.4 - Defining Scope
  16. Chapter 8 – Building a Solid Communications Plan
    1. 8.1 - The Communications Problem
    2. 8.2 - Communicating Efficiently
    3. 8.3 - Project Communication Step by Step
  17. Chapter 9 – Getting Buy-In
    1. 9.1 - Learning
    2. 9.2 - Soft Systems Methodology
    3. 9.3 - Persuading
    4. 9.4 - Motivating
    5. 9.5 - Complex Selling Approach
  18. Chapter 10 – Keep in Touch!
    1. 10.1 - Managing Stakeholders Throughout the Project Life Cycle
    2. 10.2 - Managing Stakeholders During Execution
    3. 10.3 - Back to Change Management
    4. 10.4 - Monitoring and Controlling
    5. 10.5 - Project Management Metrics
    6. 10.6 - Changing Expectations, Not Specifications
  19. Chapter 11 – Team Management
    1. 11.1 - Your Closest Stakeholders
    2. 11.2 - Human Resource Planning
    3. 11.3 - Motivational Theories
    4. 11.4 - Team Building
    5. 11.5 - Team Management
  20. Chapter 12 – Managing Stakeholders as Clients—Framework and Examples
    1. 12.1 - Essential Stakeholder Management
    2. 12.2 - List all Stakeholders
    3. 12.3 - Assess and Prioritize
    4. 12.4 - Establish Available Resources
    5. 12.5 - Decide how to Involve and Engage
    6. 12.6 - Consult and Feedback
  21. Chapter 13 – Conclusions
    1. 13.1 - The Epic Challenge of Managing Stakeholders
    2. 13.2 - Over-Communication is Never a Problem
    3. 13.3 - People-Oriented
    4. 13.4 - Knowledge Management
    5. 13.5 - Managing for Stakeholders
  22. Bibliography