I would like to thank the many clients I have had the pleasure of working with over the past fifteen years. When we provide consulting services to organizations all over the world, our principle contact is the human resources executive. On every occasion we have learned from these executives. To this important group of clients I extend a personal thanks for what they have taught me over the years. They are truly a very capable and impressive group.
Special thanks go to our staff at the ROI Institute, who provided excellent support to make this book a reality. Thanks to Karen Wright, who coordinated this book and made the final push required to send the book to the publisher.
We are constantly indebted to Jossey-Bass and Pfeiffer ...

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