CHAPTER 11

Did You Get My Slack/Email/Text?

by Erica Dhawan

When we are all working from the office, we know the unwritten rules of communication. If someone has large headphones on, they are focused on work and don’t want to be interrupted to gossip about the latest drama. If your team is about to have an important meeting with a client, you quickly run through last-minute questions before walking into the room.

We all learned these communication norms by observing our colleagues. But with more companies adopting a flexible way of working, and with some colleagues working different hours, on different days, from different locations, there is a need to create new rules for digital communication. Somehow it seems that the more platforms we have ...

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