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Managing Teams by Harvard Business School Press

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Obstacle 5: Destructive Conflict

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Destructive conflict is another common obstacle a team may encounter as it begins its work. Conflicts within a team can take numerous forms—from tensions and arguments to an unwillingness to support others or passive-aggressive behavior. Left unresolved, such conflicts can destroy a team’s ability to make progress toward its goals.

How can you avoid this scenario and bring a conflict to resolution? Experts recommend the following four-step process:

1.   Define the root cause of the conflict.

2.   Encourage active listening.

3.   Negotiate a resolution.

4.   Remind team members to forgive.

Next, we’ll examine ...

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