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Managing Teams by Harvard Business School Press

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Obstacle 8: Ineffective Decision Making

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Have you ever found yourself in the following situation? You’re leading a team and members are discussing an important decision during a meeting. To your dismay, the conversation is going nowhere; people are rigidly adhering to their positions and unable to reach agreement. Despite repeated arguments, no one has provided any new information to move the decision-making process forward. Worse, in two preceding meetings, you’ve seen your team get into this same dead-end situation.

Somehow, your team is “stuck” in the decision-making process. You know that you need to take action. After all, a team that can’t ...

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