Managing the Insider Threat

CHAPTER 4

Agents of Change—Leaders and Copilots

When people feel they own an organization, they perform with greater care and devotion. They want to do things right the first time.

Captain D. M. Abrashoff

Setting an example is not the main means of influencing another, it is the only means.

Albert Einstein

When a copilot takes over to land a transport plane after the pilot’s heart attack, he or she is assuming a leadership role. So, too, in daily organizational life does leadership spring forward to answer myriad questions and exigencies. Only a modest fraction of day-to-day leadership actions trace directly to officially designated executives. The rest come from team members who fill voids and slip into the copilot role whenever the situation ...