Debra was not in a good mood as she entered Johann's office for their third meeting. One of her colleagues had just been promoted and, although the guy who got it was good, she didn't think he was any better than her. Well, except at one thing, he was always playing politics - sucking up to the more senior guys and volunteering to be on any committee going.
Debra knew the type - went to the same school, belonged to the same club - she didn't have a hope against the kind of connections he had so she might as well give up. It seemed doing a good job just wasn't enough around here.
Debra and Johann work in an environment with multiple and complex reporting lines - in other words, a matrix. There's room to "slip between the cracks" - if a person wants to take advantage of confusion over who is managing performance; or if they can't make the necessary transition to self-management. Communication can be difficult even when there is an apparently shared language.
Read how Johann and Debra work together to identify the skills needed to succeed in a matrix, and how using Emotional Intelligence (EI) can develop specific behaviours you can incorporate in your daily job. The result will help reduce stress and increase your chances of success.
Dawn Metcalfe, Managing Director of PDS, based in Dubai, uses her experience as a coach and trainer to give us a behind the curtain look at how mentoring can help an individual develop the skills they need to survive and thrive in today's complex work environments.
Table of contents
- Title page
- Copyright page
- 1: The Challenge is Set
- 2: Laying the Cards on the Table
- 3: Preparing for Change
- 4: Working on Objectives
- 5: How Quickly We Forget
- 6: The Matrix – the Good, the Bad and the Ugly
- 7: What do the Successes in the Matrix do?
- 8: Defining EI
- 9: A Short and (Emotionally) Intelligent Review
- 10: Working Out How EI Can Help
- 11: Why IQ isn't Enough
- 12: Learning EI
- 13: Fake It Until You Make It
- 14: How Managers Can Help Improve EI
- 15: Understanding the Importance of Culture and Strong Leadership in the Matrix
- About the Author
- Useful Resources
- Title: Managing the Matrix: The Secret to Surviving and Thriving in Your Organization
- Release date: May 2014
- Publisher(s): Wiley
- ISBN: 9781118765371
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