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Managing the New Generation by Carolin Rekar Munro

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Chapter 4. Unlocking the Secrets to Awesome Conversations with Gen Y

Hello?

Are you listening to me?

Did you hear a word I said?

Have you caught yourself thinking or saying this in the middle of a conversation with Gen Y? Have your exchanges with Gen Y baffled you and left you at your wit's end trying to decipher what happened? You are not alone. Many of you have shared your stories with me about hanging onto a thread of patience during conversations with Gen Y with me. You've told me about blank stares on their faces as you convey important news; the ease with which they divert their attention away from you—usually while you are mid-way through a sentence—to answer incoming text messages, e-mails, or phone calls; late arrivals to meetings without ...

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