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Managing Through Turbulent Times: The 7 rules of crisis management by Anthony Holmes

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5. The six stages of crisis development

If the problems of turbulent times remain inadequately addressed and a real (as opposed to an illusory) bubble of stability is not created then managers tend to follow a consistent sequence of behavioural traits as the problems unfold and deteriorate into crises.

In summary, the sequence through which managers move is as follows:

  1. Denial
  2. Concealment
  3. Containment
  4. Negotiation
  5. Confrontation
  6. Collapse

The first three phases are concerned with controlling the sphere in which the problem is recognised. The last three phases arise when external assistance and support is necessary to address the problem.

The following figure illustrates how these phases relate to the T-matrix.

T-Matrix, including ...

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