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Managing Through Turbulent Times: The 7 rules of crisis management by Anthony Holmes

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9. Seven principles of crisis management

Crises occur when the impact of turbulence brings the organisation to the point of collapse, where little time is available for analysis and contemplation and preventative or protective action is required urgently.

Crisis management is a term popularised by Robert McNamara when he was US Secretary of Defence during the Cuban Missile Crisis in 1962, but the process it describes can be recognised throughout recorded history.

In fact, some historians have suggested that the unfolding of history is little more than the record of how society has managed its crises.

Given mankind’s long experience of crises we might be forgiven for believing that we have developed some tried and tested procedures for resolving ...

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