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Managing Through Turbulent Times: The 7 rules of crisis management by Anthony Holmes

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Introduction

Turbulent times are pernicious. They are the periods when the structural and financial weaknesses of our organisations become exposed and consequently, because of the stress they induce, some, perhaps many, of the individuals we rely on to manage our institutions begin to function ineffectively and sometimes irrationally.

Our language expresses our conceptual preferences and few people enjoy or want to preserve a period of turbulence. We speak about ‘re-establishing control’ and never about ‘recreating turbulence’. We prefer peace to war; certainty to uncertainty; calm to storm; progress to retreat; compliance to lawlessness; positive to negative.

In general, our social system has developed to function best in times of stability, ...

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