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Managing Using the Diamond Principle by Mark W. Johnson

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CHAPTER 4

Organizational Culture and Change

Organizational Culture

Think about the voucher problem that was discussed earlier. Why do we do it this way? Because the people who process the payments say that this is the way we have to do it. Pretty doggone good reason, eh? It is NOT a good reason to stop the analysis, however. Keep asking questions. What exactly do they want, and why do they want it? It could easily be that they want things a certain way because that’s the way they’ve always done things. Sometimes, you have to see the fallacy in someone else’s process that depends on yours, and help them develop a better process. Sometimes you need to be more accommodating, because someone else’s process works better in certain situations. Here’s ...

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