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Managing with the Power of NLP: Neurolinguistic Programming; A Model for Better Management, Second Edition

Book Description

“This is a ‘must have’ book for any leader interested in improving their capabilities in engaging with people, teambuilding and managing change. David's alchemy is to mix traditional NLP, his love of eastern philosophy and his own business experience. There is one clear message that underpins this book: your unlimited potential is within reach now.”

   David R. Steele, Managing Director, International Paper Ireland

“Finally we have a book written by a master of both NLP and management. This book decodes the jargon of NLP for the manager and shows how this powerful technology can make managers more effective and productive and businesses more profitable.”

 Wyatt Woodsmall PhD, The National Training Institute for NLP

“This incredibly valuable contribution…has an amazing array of essential topics with plenty of practical examples and applications of NLP to management and business.”

 Marvin Oka, NLP Master Trainer, The International NLP Trainers Association

NLP is a powerful tool — if you know how to use it. It can be used to enhance many aspects of performance, from decision making and communication, to strategic planning and creative thinking. For this very reason, NLP is crucial to all managers and leaders, yet many of us are still unfamiliar with its uses and benefits.

Now in its second edition, this bestselling book is specifically designed to help you learn how to apply NLP to many aspects of management. Background, concepts and techniques are all included, along with practical exercises to ensure you get a thorough grounding and understanding.

Completely revised and updated, and packed full of even more practical exercises, Managing With the Power of NLP is your means to achieving greater management success.

Table of Contents

  1. Managing with the Power of NLP
    1. Managing with the Power of NLP
    2. Books that make you better
    3. About the Author
    4. Foreword
    5. Preface
      1. Some background information
    6. Key to Margin Symbols
    7. Acknowledgements
    8. Introduction
      1. What skills would you like to master?
      2. Feedback
      3. Choice
      4. Generative development
        1. Self-awareness
        2. Leadership
        3. Communication
        4. Innovation
      5. Getting the most from this book
    9. One. How Good a Manager are You?
        1. Your autopilot – is it working for or against you?
        2. How do you respond to problems?
        3. What do you believe you are managing?
          1. Identity – who?
          2. Values and beliefs – why?
          3. Capability – how?
          4. Behaviour – what?
          5. Environment – where? when?
    10. Two. From Ideas to Action
        1. How well do you communicate?
        2. Your map of reality
        3. How the NLP model of communication works
        4. Your information filters
          1. Language
          2. Memory
            1. Associated state
            2. Dissociated state
          3. Time
        5. How your physiology impacts your results
          1. Congruence
          2. Use your body to get into a positive state
    11. Three. Creating Direction
        1. Getting from here to where you want to be
          1. Global view
          2. How are you perceived by others?
        2. Creating your direction
          1. Congruence
            1. Well-formed outcomes
        3. Making it happen
          1. Capabilities
          2. Integration – a vital catalyst
    12. Four. Self-Mastery
        1. The sixth strategy state
          1. Fear of failure
          2. Identity mismatch
          3. Unclear outcomes
          4. Dislike of the task
        2. Metaprogrammes
          1. 1 Motivational direction (towards – away from)
          2. 2 Activity content (things – people – activities – information – places)
          3. 3 Work pattern (options – procedures)
          4. 4 Level of activity (proactive – reactive)
          5. 5 Chunk size (global – specifics)
          6. 6 Attention direction (self – others)
          7. 7 Reference sort (internal – external)
          8. 8 Group behaviour (task – people)
          9. 9 Relationship filter (match – mismatch)
          10. 10 Comparison sorts (quantitative – qualitative)
          11. Modelling
          12. Unskilled
        3. Achieving self-mastery
        4. Orange circle thinking
          1. This not that
    13. Five. Power to the People
        1. People power
        2. The business of empowerment
        3. What kind of power do you have?
          1. The authoritarian culture – coercive power
          2. The technical culture – expert power
          3. The learning culture – generative power
        4. Generating power
          1. Case scenario – the finance company
        5. Two important lessons on empowerment
          1. Lesson number one – it takes a little time
          2. Lesson number two – true empowerment is generative
        6. A question of respect
          1. WIIFM – or what’s in it for me?
        7. Pacing and leading
        8. Reframing
        9. The empowering leader
          1. The leader as teacher
          2. The leader as coaching enabler
            1. Questioning
            2. Suggesting
    14. Six. Exploring Your Mind
        1. Insights to the way people think
        2. How people interpret what you say
        3. Representation systems
          1. Preferred representation system
          2. Lead representation system
        4. The visual system
          1. Visual language
          2. Visual eye movements
          3. Visual breathing, gestures and vocal qualities
        5. The auditory system
          1. Auditory language
          2. Auditory eye movements
          3. Auditory breathing, gestures and vocal qualities
        6. The kinaesthetic system
          1. Kinaesthetic language
          2. Kinaesthetic eye movements
          3. Kinaesthetic breathing, gestures and vocal qualities
        7. Internal dialogue
        8. Submodalities
          1. Visual submodalities
          2. Auditory submodalities
          3. Kinaesthetic submodalities
    15. Seven. The Power of Words
        1. Intention, purpose and outcome
        2. How true is your language to your experience?
        3. What’s your chunk size?
        4. Artfully vague language
          1. The Meta Model
          2. Nominalizations
          3. Unspecified nouns
          4. Unspecified verbs
          5. Lost performative
          6. Comparisons
          7. Mind reading
          8. Cause and effect
          9. Complex equivalence
          10. Presupposition
          11. Universal quantifiers
          12. Generalizations
          13. Modal operators of necessity
          14. Modal operator of possibility
        5. Frame your thinking
          1. Ecology frame
          2. Outcome frame
          3. Relevancy challenge frame
          4. Evidence frame
          5. As-if frame
          6. Backtrack frame
        6. Reframe your thinking
        7. Learn to learn with metaphor
        8. Is what you say congruent with what you do?
    16. Eight. Influence and Persuasion
        1. Are you a trusting person?
        2. Like me – like you
        3. Rapport
        4. Sensory information
          1. Sensory acuity
          2. Calibration
        5. Pacing
          1. Matching and mirroring
          2. Pacing values
            1. Cultural values
            2. Organizational values
            3. Group values
            4. Role values
            5. Personal values
            6. Metaprogrammes
            7. VAK
        6. Leading
        7. Anchoring
          1. Example scenario 1: The negotiation
          2. Example scenario 2: The inquest
    17. Nine. Applying NLP to 13 Everyday Challenges
        1. NLP and stress management
        2. NLP and time management
          1. Emotions and priorities
          2. This not that
          3. How useful is your personal time code?
          4. Timeline
        3. NLP and confidence
        4. NLP and personal creativity
          1. NLP is creativity
          2. The difference between creativity and innovation
          3. Hindrances to creativity and innovation
            1. Step out of your habitual thinking
            2. Step outside the problem
            3. Make your beliefs and values work for you
            4. What does your culture value most, creative thinking or action?
            5. Types of problems in organizations
              1. Convergent problems
              2. Divergent problems
                1. Resistance to change
                2. The problem with being small
          4. Daydream your way to success
          5. Natural creative you
          6. Regenerate your flow
          7. Supercharge your creativity
            1. In the mood for creativity
        5. NLP and group creativity
          1. The key question
          2. Sources of problems
            1. How do you see the problem?
            2. How well do you all get on?
              1. Cultivate trust
              2. “Come on in!”
              3. Whose buck is this?
            3. Engage, engage, engage
            4. The Walt Disney creativity strategy
              1. The dreamer
              2. The realist
              3. The critic
              4. Using the strategy
            5. The Einstein strategy
              1. The technique
        6. NLP and procrastination
          1. Value to you
          2. Outcome focus
          3. Options pattern
        7. NLP and decision making
          1. Eliciting your strategy
          2. Creating a “good decision” strategy
        8. NLP and presenting to groups
          1. Handling questions from the audience
            1. Hypothetical and judgemental questions
            2. Questions or statements from confused minds
            3. The personal attack
            4. The direct challenge
            5. Using your body
        9. NLP and motivation
          1. Aspirations
          2. Metaprogrammes
          3. How to get fired up!
        10. NLP and meetings
          1. What’s the purpose?
        11. NLP and project management
        12. NLP and managing your friends
        13. NLP and building effective teams
          1. Team performance audit
          2. The impact of values on teams
          3. People behave as the culture dictates
    18. Concluding Thoughts
    19. Glossary of NLP terms