Which libraries use the ISO 9001 and why
In this chapter are presented the first implementations of ISO 9001 in libraries and some examples of certified quality management systems in different types of information units.
ISO 9001, knowledge and libraries
The adoption of the ISO 9001 contributes to organisational transparency since organisations must be able to understand their own operation and make it understandable to others (Bénézech et al., 2001). In this regard, the documentation required by the standard provides clarity to the structure, processes and activities performed. In short, it provides a clear path for access to knowledge and it can also become ...