In this introduction the main ideas behind the building of ISO 9001 based quality management system are explained. Also, the tools for starting the building of one’s own quality management system are given. A main emphasis is in explaining the idea of the process approach and the differences between different types of quality management approaches.
quality management systems
ISO 9001:2008 devotes part of its foreword to a presentation of the ISO as a worldwide federation of national standards bodies and briefly explains its methodology and work organisation. ...