5

Introduction

Abstract:

In this introduction the main ideas behind the building of ISO 9001 based quality management system are explained. Also, the tools for starting the building of one’s own quality management system are given. A main emphasis is in explaining the idea of the process approach and the differences between different types of quality management approaches.

Key words

quality management systems

management

processes

standards

ISO 9001

Foreword of the standard

What is this requirement and what happens if one does not meet this requirement?

ISO 9001:2008 devotes part of its foreword to a presentation of the ISO as a worldwide federation of national standards bodies and briefly explains its methodology and work organisation. ...

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