6

Quality management systems – requirements

Abstract:

In this chapter the requirements of building an ISO 9001 based quality management system are discussed.

Key words

quality management systems

requirements

ISO 9001

Scope [1]

General [1.1]

What is this requirement and what happens if one does not meet this requirement?

ISO 9001 states the requirements necessary to establish a quality management system at organisations that need to demonstrate their ability to provide products that meet customer and applicable regulatory requirements and to enhance customer satisfaction.

The first aim of a quality system is to meet customer requirements and to enhance their satisfaction. For this reason, the scope of the standard embraces all activities ...

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