In this chapter the terms and definitions of ISO 9001 based quality management systems are explained.
quality management systems
This standard uses the terms and definitions given in ISO 9000. All the terms related to quality have to be well understood, and all the actors need to share the same definitions and concepts in order to guarantee quality teamwork. Sometimes similar but not equivalent concepts are understood as being totally synonymous; or different people can understand different things by the same term. Thus, all the quality-related words have been ...