Measurement, analysis and improvement
In this chapter, evidence-based management according to the ISO 9001 based quality management system is explained. The emphasis is on explaining measurement, analysis and continual improvement within a library. Also, the concept of internal audits is explained.
quality management systems
Measurement, analysis and improvement 
What is this requirement and what happens if one does not meet this requirement?
One of the main threads running through the ISO 9001 based quality system is to base decisions on facts. Thus the library and its management must establish procedures ...