In this chapter the authors present some final observations and reflections based on their own experience hoping that they could be helpful when implementing an ISO 9001 quality system in a library.
quality system implementation
The following is adapted from: Nuria Balagué: ‘Implementing ISO 9000 Standards in a university library. The quality system at the Universitat Autonoma de Barcelona Library System’. In: Education and Research for Marketing and Quality Management in Libraries/La Formation et la Recherce sur le Marketing et la Gestion de la Qualité en Bibliothèque/Colloque Satellite IFLA Satellite Meeting. München: Saur ...