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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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List of figures and tables

Figures

5.1. Plan-Do-Check-Act circle and examples of actions in it 54

9.1. The chain of a library’s core processes 73

10.1. Example of user group analysis in an academic environment 94

10.2. Organisational chart that combines physical libraries and service teams 06

13.1. Example of an auditing report 163

Tables

4.1. Estimated number of academic libraries with an ISO 9001 certified quality management system (2006) 42

4.2. Examples of academic libraries with an ISO 9001 certified quality management system 43

6.1. Examples of statutory and regulatory documents and legal requirements for academic libraries 63

9.1. Examples of library processes 74

9.2. Typical contents of a quality manual 82

10.1. Order of the ...

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