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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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About the authors

Núria Balagué is Deputy Director of Library Services at the Universitat Autònoma de Barcelona (UAB) (Spain). Prior to that, she was head of the university newspaper library. The UAB Library System consists of 12 libraries serving a community of about 42,000 students and 4,600 teaching and research staff.

One of her responsibilities is the management of the ISO 9001 quality system, the first to be implemented in a Spanish university library. It has had the certification since March 2000. She is especially proud of the library team, more than 150 people working together to offer a high-quality service.

Núria received her PhD from Universitat de Barcelona, where she previously obtained a degree in library and information science. ...

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