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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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References

Barzelay, M. The New Public Management: Improving Research and Policy Dialogue (Wildavsky Forum Series, 3) Berkeley. CA: University of California Press; 2001.

Bénézech, D., Lambert, G., Lanoux, B., Lerch, C., Loos-Baroin, J., Completion of knowledge codification: an illustration through the ISO 9000 standards implementation process. Research Policy. 2001(30):1395–1407.

Brockman, J.R. Quality assurance (QA) and the management of information services. Journal of Information Science.. 1991; Vol. 17(2):127–135.

Cotta-Schönberg, M. Management. In: Line M., Mackenzie G., Sturges P., eds. Librarianship and Information Work Worldwide 2000. London: Bowker-Saur; 2000:223–255.

Goodman, D.J., Cohen, M. Consumer Culture: A Reference Handbook ...

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