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Managing Your Library and its Quality by Jarmo Saarti, Núria Balagué

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Index

A

Alicante Provincial Council Archives, 38
anonymous inequality, 5
Archivo General del Poder Ejecutivo del Estado de México, 38
Arquivo Municipal do Porto, 38

B

Biblio Valais, 40, 49
Biblioteca de Cultura Artesana, 40
Biblioteca dell’Assemblea Legislativa della Regione Emilia-Romagna, 38
Biblioteca della Regione Piemonte, 38
Biblioteca Ministro Victor Nunes Leal do Supremo Tribunal Federal, 38
Biblioteca Regional de Murcia, 40
Biblioteche Italiane Certificate (BIC), 39
BS5750 standard, 27, 33
BS5750: Implementing ISO9000 in Libraries, 34

C

calibration, 151
Cantonal Library, 40
case-specific surveys, 156
Centre régional de services aux bibliothèques publiques, 40
certification, 51
certification process, 179–84
audit schedule, 182 ...

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