Managing Your Nonprofit for Resilience

APPENDIX 2Questions to Use During Risk Inventories

THIS APPENDIX PROVIDES questions that can stimulate discussion and evaluation and identify risks in every function of your organization, as well as external forces that could affect the organization over time. You do not have to answer every question, but if you are having a hard time identifying issues, these inquiries may help.

This appendix can also be used as you implement a risk cycle to generate additional ideas for exploration of threats and opportunities.

Operations

The operations of an organization consist of the ways in which the organization conveys value to its customers or clients.

Value Streams and Processes

Nonprofits should think of themselves as providing one or more value streams—that is, processes through which their customer is provided with goods or services that provide value. We evaluate operations through the lens of those value streams.

1. What are our value streams?
2. Who are the customers we serve in each value stream?
3. How much revenue does each value stream generate?
4. How has this changed over time?
5. How do we expect revenues to change in each value stream in the foreseeable future?
6. Within each value stream, what does the customer want?
7. How do we know this?
8. In each value stream, are our customers satisfied with the value they are receiving from us?
9. How do we know this?
10. Should we provide additional or different value streams to our customers?
11. Have we documented each of our major processes within each ...