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Managing by Henry Mintzberg

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2 The Dynamics of Managing

I don’t want it good—I want it Tuesday.

Have a look at the popular images of managing—that conductor on the podium, those executives sitting at desks in New Yorker cartoons—and you get one impression of the job: well ordered, seemingly carefully controlled. Watch some managers at work and you will likely find something far different: a hectic pace, lots of interruptions, more responding than initiating. This chapter describes these and related characteristics of managing: how managers work, with whom, under what pressures, and so on—the intrinsically dynamic nature of the job.

I first described these characteristics in my 1973 book. None of them could have come as a shock to anyone who ever spent a day in a managerial ...

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