Introduction

It is difficult to measure work for management and professional personnel and the service industries. The work normally is difficult to identify and quantify because it is not like production workers who produce so many units per hour. Also, the repetition of work is on a much longer cycle time (for example, days and weeks) and the length of each task varies a great deal, thus making measuring this type of work difficult.

It is important, however, to be able to size your organization and ensure you have the correct number of individuals to perform the work needed. The current economic climate and its uncertainty have driven corporations to scrutinize their manpower requirements and carefully select individuals suited for jobs within ...

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