Chapter 7 Transitioning Operations from Tactical to Strategic Thinking
“Get order, fill order” is no way to run operations
This book is written for executives of manufacturing businesses. The principles espoused, however, can benefit a wide variety of industries, whether service, medical, retail, or high tech. Those organizations all have operations too, but this is one area where manufacturers have a somewhat unique set of challenges.
Operations personnel in manufacturing have traditionally been rewarded for tactical thinking and pulling rabbits out of hats. That head-down, hero mentality is expensive and ineffective in creating and delivering value. Unfortunately, it is built into the thinking of many employees who like being heroes and ...
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