Chapter 2. Why You Picked Up This Book

Because you’ve picked up this book, the current business climate I just described in the opening must resonate with you. You have probably experienced how the potent combination of technology, people, and processes can lead to unprecedented business enablement. That’s because you have found ways to leverage the Internet and new forms of communication to lower costs, increase profits, and encourage growth. If so, chances are that your company is doing business in more than one country. Consequently, you run more efficiently and economically than ever, looking for new opportunities. You’re not alone.


Running the operations of a global leader in electronic payments has had its cross-border challenges, and we’ve ...

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