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Mapping Workflows and Managing Knowledge by John L. Kmetz

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Notes

Chapter 1

1.

Harris (1999).

2.

www.wfmc.org

3.

http://www.BPMInstitute.org; Diaz and Rudden (2010).

4.

www.BPMInstitute.org

5.

van der Aalst, van Hee, and Houben (2002).

6.

Carr (1999a, 1999b); Malone et al. (1999); Malone, Crowston, and Herman (2003).

7.

Phios.com

8.

APQC (2010).

9.

Cowan (2010, 2012).

10.

Montero and Scott (1996).

11.

Alonso, Agrawal, El Abbadi, and Mohan (1997).

12.

Diaz and Rudden (2010); Haugh (2010).

13.

Diaz and Rudden (2010); Haugh (2010); Ketabchi (2010).

14.

Miller (1956).

Chapter 2

1.

Brassard, Finn, Ginn, and Ritter (2004).

2.

Drucker (1954).

3.

Joyce, Nohria, and Roberson (2003).

4.

Joyce et al.

5.

Dowdy, Dorgan, and Rippin (2005).

6.

Likert (1967).

7.

Wysocki (2004).

8.

Foster (2007); Hendricks and Singhal (2001).

9.

Shewhart ...

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