References
Chapter 1
1 Osborne, David and Gaebler, Ted. Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Addison-Wesley, 1992, pp. 20-21, 45-48.
2 Ibid., p. xxi.
3 Ibid., p. x-xi.
Chapter 2
1 The United States Postal Service: An American History 1775-2002, Introductory Letter. Publication 100, September 2003, United States Postal Service, Washington D.C.
2 The United States Postal Service: An American History 1775-2002. Publication 100, September 2003, United States Postal Service, Washington D.C. p. 25.
3 2004-2008 USPS Five-Year Strategic Plan (September 2003) (accessed at USPS.com), www.usps.com.
4 Philip Kotler and Kevin L. Keller, Marketing Management, 12th ed. (Upper Saddle River, NJ: Prentice Hall, ...
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