Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence, 2nd Edition

CHAPTER 1

MATCH YOUR LISTENER’S TENDENCY

Have you ever felt frustrated when someone won’t get to the point? Or have you ever felt like the person you’re talking to just isn’t hearing you? Master communicators navigate these challenges of understanding using an ancient technique that you can learn quickly. This chapter will teach you how to connect with your team.

The First Technique: Match Your Listener’s Tendency

How much would you pay to work with the man who studied with Plato for 20 years, expanded every field of human knowledge, and in his spare time coached Alexander the Great (before he conquered the world)? Our understanding of how the best leaders communicate begins with Aristotle. Unfortunately, all we have are his lecture notes. ...