Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence, 2nd Edition

CHAPTER 3

SPEAK TO MOTIVATE

Speaking to motivate maximizes employee engagement. Not everyone is motivated by the same things, and the same person might even be motivated differently based on the topic. In this chapter, you’ll learn a technique—the motivation matrix—that will help you figure out what motivates different people and how to choose your language and tone so that you can motivate almost anyone.

The Third Technique: Speak to Motivate

People may do what you want because you are the boss, but you may not necessarily get their best work. Almost everyone wants to give their best. Almost. There are some teammates, no matter how hard you try, who just won’t care. They do things for themselves. Why? Mental health, past trauma, family or ...