Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence, 2nd Edition

CHAPTER 9

DELEGATION

Delegation is how managers get work done. You can’t do it all yourself. A team of one does not scale. When leaders and managers don’t delegate clearly, people either sign up for projects that they don’t have the ability or the time to do or they simply don’t complete the job. In this chapter, you will learn a format that ensures the outcomes you need.

The Third Moment: Delegation

Managers can’t do their jobs without delegation. If you manage, at some point you’ve said, “I tell them what to do, and it never gets done by the deadline.” There’s something broken in your communication with your team members. Either you weren’t clear, or they didn’t trust you enough to be honest. They couldn’t or wouldn’t tell you that they ...