Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence, 2nd Edition

INTRODUCTION

A Note on the Second Edition

It’s been 10 years since the first edition of this book. It’s become an international bestseller, including number one in 13 categories on Amazon. It is read in university classes and sits on the shelves of CEOs of global companies. Leaders and managers use it every day to refresh and to prepare for important conversations and presentations. So what is different in the world that demands a second edition?

Since the first version, information has become a problem. The amount of new data created and shared each day grows so quickly that any stat we could reference is already outdated. The world lives closer together, virtually and economically. While we do not always act as a unified global community, ...