At company X, I was observing an LDS session. Jim, a novice modeler, was struggling. At one point he snapped at the users, saying, Tell me about your data, not about what you do. The users were unhappy about being chastised, and little progress was made. At a break, as planned, another modeler took over, and Jim became the scribe.
A few months later I observed Jim again. He had cured his problem and had become a competent modeler. When users talked, he listened and then said, I heard you say.. . .
Moral: Allow users to express themselves however they want.
I was late getting to company X, and I walked into an LDS meeting that had been going on for an hour or so. Two novice ...