CHAPTER 9: DEALING WITH DIFFICULT SITUATIONS
When we try to influence and persuade others, the reality is that at times we will encounter difficult situations. In this chapter, we discuss:
• The different approaches people take to difficult situations; and
• Methods for managing conflict and disaccord.
When we fail to influence effectively, conflict and disagreement can happen.
Our cyber security expert Carol found herself in conflict with the head of the legal department for not having consulted with them before presenting her proposal to the senior leadership team. The head of the legal team believed that the proposed programme did not put enough emphasis on the legal consequences of insider risk management. Carol believed strongly that the ...
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