Mastering Knowledge Management Using Microsoft Technologies: Secrets to Leveraging Microsoft 365 and Becoming a Knowledge Management Guru

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024

T. Reddy DodlaMastering Knowledge Management Using Microsoft Technologieshttps://doi.org/10.1007/979-8-8688-0372-7_8

8. Knowledge Management Metrics and Analytics

Tori Reddy Dodla¹  

(1)

Washington, DC, USA

 

Chapter Goal: Explore the importance of metrics and analytics in knowledge management and demonstrate how Microsoft Power Platform and SharePoint can be leveraged to measure and improve knowledge-related activities.

8.1 Introduction

A key performance indicator (KPI) is a measurable value that demonstrates how effectively a company or organization is achieving key business objectives. KPIs are used by organizations of all sizes to evaluate their success at ...