Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition

Campaigns

Dynamics 365 provides a rich set of processes related to the execution of marketing activities. Campaigns are the centerpieces of Dynamics 365's Marketing module. Let's look at how a campaign is created and executed:

1. Creating a new campaign: Navigate to Marketing | Campaigns and click on the New Campaign button, as follows:

Fill in the necessary details in the New Campaign:

2. Let's look at the second part of the same screenshot:

Here is a zoomed-in version of the preceding screenshot:

3. Let's look at the third part of the same ...